Botley – Part time Reception and Customer Care Assistant – (Oct 2024)
8am – 1:30pm Monday to Friday plus 1 Saturday in 4 from 9am to 2pm
The Oxford Cat Clinic is looking for a new Receptionist/ Customer Care Assistant to join our team.
The successful candidate will be responsible for providing excellent client care to our wonderful clients and providing administrative support across all aspects of our client services. This is a non-clinical role. The successful candidate will be responsible for:
- Meeting and greeting our clients.
- Managing appointment bookings and other general queries.
- Answering non-clinical questions.
- Telephone reception.
- Filtering and responding to email correspondence.
- Promoting in-house services.
- Taking payment for services received.
- General administrative duties including: Processing insurance claims; debt collection; health plan queries and health plan maintenance.
- Cleaning.
- Cashing up.
Every day at the Clinic is different, often rewarding and sometimes challenging. We require someone with a proven track record in an administrative role who is driven by the desire to deliver excellent client service. Attention to detail is essential, as well as the ability to think on your feet and to problem-solve. This can be a challenging environment so the successful candidate will require a resilient character and a mature outlook concerning feedback and self-awareness. An interest in cats is, of course, desirable, but this is a customer-facing role meaning that people will be front and centre of your day. We provide on-site training and there is a budget for CPD.
Candidates must have:
- Excellent communication and customer service skills.
- Good spoken and written English.
- General IT confidence (Excel, Word, Gmail).
- A dedicated, can-do approach.
- A passion for client care.
- A strong attention to detail.
Email your CV with a covering letter explaining your motivation for applying for the role to Mel Weatherall at enquiries@oxfordcatclinic.co.uk
Or for more information contact Mel or Joe on 01865 243000.
Meet Our Veterinary Team in Oxford
Our Specialist Facilities
Both Botley and Marston clinics have invested in a suite of in-house lab machines. This means that should your cat need a blood test, samples can be processed same day, with results being reported to you normally within 24-72 hours.
An ultrasound examination is especially helpful for diseases of the heart, and when used to examine the heart, the procedure is called echocardiography.
Most x-rays are carried out under sedation or general anaesthesia and allow us to assess the skeletal system and internal organs of your cat.
What people say about Oxford Cat Clinic
“Their love for, and knowledge of, cats is quite extraordinary but so is their sensitivity towards the owners. Last week was a nightmare for me as…
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Thank you to the Oxford Cat Clinic vets!!!! Thanks to the vets and nurses, our little Lipa is alive today. I am so glad we…
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“The Cat Clinic is simply perfect. We’ve been to both the Botley and Marston clinics, and the service was exceptional at both. There is a…
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“The receptionist was very helpful and got my cat a much-needed appointment within the hour. Very clear on instruction on what was going to happen…
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“The Cat Clinic are always patient and understanding that my cat is very nervous and work carefully with him. It certainly helps that there are…
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“I cannot fault The Cat Clinic they are absolutely wonderful and since I found them many years ago I wouldn’t dream of going anywhere else.…
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“We are so happy and astounded by the service of the Oxford Cat Clinic. After previously being registered with a popular vet chain that had…
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“I recently adopted my first cat and called the Botley Cat Clinic to express my concerns. The staff are extremely friendly, polite, listened carefully to…
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